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Consumer Fraud Complaints

You can file a consumer fraud complaint if a sales person lies to you in any way in order to get you to buy a product, makes a sympathy appeal, a bogus charity appeal, or does not inform you of the “three day cooling off rule.” You can also file a complaint for nonreceipt of merchandise or defective merchandise. But first, try to rectify the situation by writing to the company.

Once you have written the company, if there is no response, or in your opinion, an inadequate response, go ahead and take your complaint to the next level. You will need to have a copy of your receipt on hand and a copy of the letter that you wrote to the company, and any response so you can refer to them.

Consumer fraud complaints can go to your State Attorney General. To get the email address of your State Attorney General, go to www.naag.com, the website for the National Association of Attorneys General. File the complaint with the Office of Consumer Fraud in the AGs office in your state. Incorporate the information from your sales receipt, your letter to the company and any response, and keep your documents in case you are asked for copies later.

You may also file a consumer fraud complaint with the Federal Trade Commission. Go to www.ftc.gov. Click on “consumer fraud” and file your complaint over the internet. Incorporate the information from your sales receipt, your letter, and any response, and keep your documents in case you are asked for copies later.

If the product you bought is a magazine subscription, you may also email your consumer complaint to the Magazine Publishers of America, at www.magazine.org. Make your complaint, and refer to your receipt, your letter, and any response, and keep your documents in case you are asked for copies later.

Please let Parent Watch know that you have filed a consumer fraud complaint, and if you are satisfied with the way it is being handled. Contact us.

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